Complaints

Our goal is for our customers to always be satisfied with our services. Therefore, it is important that you contact us if you believe that we have acted incorrectly.

If it regards an advisory situation, you should first turn to your broker or advisor. A conversation is often enough to clear up any misunderstandings. If you still feel that you have been

treated incorrectly after talking to your broker, you can request a review from the person responsible for complaints at Säkra. 

Head of complaints

Säkra has a centralized complaint handling, which means that Säkra AB handles all complaints made against companies within the group.
Säkra AB
Att: Pontus André
Box 5775
114 87 Stockholm
Email: klagomal@sakra.se